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Terms & Conditions

These Terms & Conditions apply to all services, repairs, and product sales provided by Cyan Tech.

By using our services or purchasing from us, you agree to these terms.

1. Payment Terms

All services and products provided by Cyan Tech must be paid in full prior to work commencing or goods being released, unless otherwise agreed in writing.

Cyan Tech reserves the right to withhold:

  • Devices submitted for repair

  • Completed repairs

  • Purchased products

until full payment has been received.

Parts Orders

Special-order and non-stock parts must be paid for in full before they are ordered from our suppliers. Some parts and products may be sourced from international suppliers. Customers acknowledge that supplier processing times, international freight, customs processing, and availability may affect estimated delivery and repair completion times. Once a parts order has been placed, it may not be cancelled or refunded unless required under Australian Consumer Law. If a repair is subsequently cancelled after parts have been ordered, Cyan Tech may retain payment for any non-returnable or supplier-incurred costs.

2. Repair Services

2.1 Service Agreement

By submitting a device for repair, you authorise Cyan Tech to inspect, diagnose, and repair the device based on the reported issue.

Additional faults may be discovered during diagnosis or repair. Where practical, approval will be requested before any additional work is carried out.

2.2 Data Responsibility

Customers are responsible for backing up all data before submitting a device.

Cyan Tech is not responsible for:

  • Data loss or corruption

  • Software failure after repair

  • Recovery of lost data

2.3 Repair Risks

Electronic devices may contain hidden faults that are not visible during initial inspection.

By authorising repair, you acknowledge that:

  • Additional issues may be discovered during repair

  • Devices with prior damage may be unstable

  • Some repairs may not fully resolve all underlying issues

2.4 Repair Warranty

All repairs include a limited warranty covering parts and workmanship.

Warranty Periods:

  • Screens: 5 months

  • Batteries: 3 months

  • Internal repairs: 5 months

Warranty Covers:

  • Faulty replacement parts

  • Workmanship issues

  • Faults directly caused by the repair

Warranty Does Not Cover:

  • Accidental damage (drops, cracks, liquid damage)

  • Normal wear and tear (including battery degradation)

  • Software modifications or unauthorised changes

  • Issues unrelated to the original repair

  • Third-party repairs after service

2.5 Collection & Storage

Customers will be notified when repairs are complete.

  • Devices not collected within 30 days may incur storage fees

  • Devices not collected within 90 days may be considered abandoned

Where permitted by law, Cyan Tech may dispose of, recycle, or sell uncollected devices to recover costs.

2.6 Liability

To the maximum extent permitted by law, Cyan Tech is not liable for:

  • Loss of data

  • Loss of profit or business

  • Indirect or consequential damages

Nothing in these terms excludes rights under Australian Consumer Law.

3. Product Sales (Refurbished & Retail)

3.1 Warranty

All new devices sold by Cyan Tech include a 12-month limited warranty covering hardware defects arising under normal consumer use from the date of purchase.

Covered:

  • Hardware or manufacturing defects

  • Failures not caused by misuse, accidental damage, or unauthorised modification

  • Defective components that fail during normal use

Not Covered:

  • Accidental or impact damage

  • Liquid damage caused by misuse or abuse

  • Normal wear and tear (including the gradual reduction of battery capacity over time)

  • Cosmetic damage occurring after purchase

  • Software modifications, rooting, unlocking, or unauthorised repairs

  • Damage resulting from improper use, neglect, or failure to follow operating instructions

Warranty claims do not cover gradual performance changes associated with ageing hardware, including normal battery degradation, cosmetic wear, or reduced performance resulting from software updates.

This warranty is provided in addition to your rights under the Australian Consumer Law, which cannot be excluded or limited.

3.2 Returns & Refunds

Eligible claims include:

  • The item arrives faulty or damaged.

  • The item differs significantly from its description.

  • A covered hardware fault occurs within the warranty period.

Where a valid claim is accepted, Cyan Tech may, at its discretion and in accordance with Australian Consumer Law, provide:

  • Repair

  • Replacement

  • Refund (where appropriate)

Not Eligible:

  • Change of mind

  • Damage occurring after delivery

  • Issues resulting from misuse, accidental damage, or unauthorised modifications

Refund Processing

Where a refund is approved, it will generally be processed within 24 hours. Once processed by Cyan Tech, the time taken for funds to appear in the customer's account depends on the customer's payment provider or financial institution and may take several additional business days.

3.3 Return Shipping

  • Valid warranty claim: Cyan Tech will cover reasonable return shipping costs.

  • No fault found or warranty not applicable: The customer is responsible for return shipping costs.

4. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

Customers are entitled to:

  • Repair, replacement, or refund for major failures

  • Repair or replacement for non-major failures

  • Compensation for reasonably foreseeable loss or damage

5. Right to Refuse Service

Cyan Tech reserves the right to refuse, pause, or cancel service at any time, including before or during work.

This may apply where:

  • The device is unsafe or excessively damaged beyond reasonable repair

  • The customer behaves in a disrespectful, aggressive, or unreasonable manner

  • The requested service is not technically feasible or cost-effective

  • Required information, access, or cooperation is not provided

  • There is risk of damage to equipment, data, or property

If service is refused after work has begun, the customer will only be charged for work already completed or diagnostic time where applicable.

Cyan Tech will always act reasonably and in accordance with Australian Consumer Law.

6. Device Access & Security

Customers may be required to provide device passwords, passcodes, account access, or other information required to complete certain repairs, diagnostics, testing, setup, or software-related services.

Customers are responsible for ensuring they have permission to provide access to the device and any associated accounts.

Cyan Tech will only access customer information where reasonably required to complete the requested service.

Customers should remove sensitive information, personal accounts, and confidential data where possible before submitting a device for repair.

Cyan Tech is not responsible for personal information stored on devices submitted for repair, including unauthorised access caused by existing security settings, compromised accounts, malware, or customer-provided credentials.

7. Device Inspection & Service Records

Cyan Tech may record information relating to devices submitted for repair, trade-in, consignment, rental, or assessment.

Records may include:

  • Device photographs
  • Serial numbers
  • IMEI numbers
  • Condition reports
  • Diagnostic results
  • Repair notes
  • Communication history relating to the service

These records may be used for:

  • Warranty assessment
  • Service history
  • Dispute resolution
  • Insurance purposes
  • Verification of device condition

Cyan Tech may retain service records for a reasonable period after completion of the service.

8. Pre-existing Damage

Customers acknowledge that devices may contain existing faults, damage, or weaknesses that may not be visible during initial inspection.

Devices with previous damage, unauthorised repairs, liquid exposure, internal corrosion, or severe physical damage may have an increased risk of failure during repair, testing, or normal use.

Cyan Tech is not responsible for failures unrelated to the requested repair where the failure results from:

  • Existing damage
  • Previous repairs
  • Hidden faults
  • Liquid damage
  • Manufacturing defects
  • Component failure unrelated to the repair performed

Cyan Tech will make reasonable efforts to identify and advise customers of significant issues discovered during inspection.

9. Customer Communication

Customers are responsible for providing accurate and current contact information.

Cyan Tech may contact customers regarding:

  • Repair approvals
  • Quotes
  • Completed repairs
  • Warranty claims
  • Orders
  • Rental agreements
  • Important service updates

Customers are responsible for monitoring communication from Cyan Tech.

Delays caused by incorrect contact details, failure to respond, or inability to obtain approval may affect completion times.

10. Quotes & Estimates

Quotes provided by Cyan Tech are estimates based on the information available at the time of assessment.

The final cost may change where:

  • Additional faults are discovered
  • The device condition differs from the original description
  • Additional parts or labour are required
  • Supplier pricing or availability changes
  • Quote was given as a rough estimate

Where practical, Cyan Tech will contact customers before completing additional chargeable work.

Approval delays may result in longer completion times.

Quotes may only remain valid for a limited period due to changes in parts pricing, availability, and supplier costs.

11. Customer Supplied Parts

Where a customer provides their own replacement parts, accessories, software, or components, Cyan Tech does not guarantee the quality, compatibility, availability, or reliability of those items.

Warranty coverage may not apply to:

  • Customer supplied parts
  • Faults caused by customer supplied parts
  • Damage caused by unsuitable or defective components

Labour charges may still apply where work has been completed, even if the supplied component fails or is found to be unsuitable.

Cyan Tech may refuse installation of customer supplied parts where they are considered unsafe, unsuitable, damaged, or likely to cause further issues.

12. Warranty Claim Process

Customers wishing to make a warranty claim must contact Cyan Tech before sending, returning, or arranging service for a device.

Customers may be required to provide:

  • Proof of purchase
  • Details of the issue
  • Photos or videos of the fault where applicable
  • Access to the device for inspection

All warranty claims are subject to inspection by Cyan Tech.

Warranty coverage may be declined where inspection identifies:

  • Accidental damage
  • Liquid damage
  • Misuse
  • Unauthorised repairs
  • Software modifications
  • Faults unrelated to the original service or purchase

Cyan Tech will assess warranty claims in accordance with these Terms & Conditions and Australian Consumer Law.

13. Privacy

Customer information is collected for service, communication, and warranty purposes only. It is not sold or shared except where required by law.

14. Diagnostic Policy

Cyan Tech does not charge a standard diagnostic fee for general device assessment.

However, where additional investigation is required outside the original repair scope (including but not limited to post-repair issues such as camera, display, or hardware anomalies), additional service fees may apply.

Customers will be informed before any additional charges are incurred.

15. Repair Outcomes and Limitations

While Cyan Tech aims to provide high-quality repair services, not all devices are fully repairable depending on damage severity, part availability, or prior repair history.

This includes, but is not limited to:

  • Liquid-damaged devices
  • Devices with board-level or extensive internal damage
  • Devices previously repaired or modified by third parties

Cyan Tech does not guarantee successful repair outcomes in all cases.

16. Account Locks and Software Restrictions

Devices submitted for trade-in or consignment must be free from activation or manufacturer locks, including:

  • Apple ID / iCloud Activation Lock
  • Google FRP Lock
  • Other manufacturer account locks

Devices that are locked may:

  • Be rejected
  • Be returned to the customer
  • Or have their valuation reduced significantly

Cyan Tech does not provide services to bypass manufacturer security protection

Devices affected by account restrictions may be unable to be repaired, valued, traded, or accepted.

17 Trade-In Devices

Trade-in values are based on:

  • Device condition
  • Functionality
  • Cosmetic wear
  • Market demand

All trade-in offers are subject to physical inspection. If the device condition differs from the description provided, Cyan Tech reserves the right to adjust or withdraw the offer.

Trade-in quotes are valid for a limited time only.

18. Consignment Sales

Cyan Tech may offer consignment services where customer devices are sold on their behalf.

Conditions:

  • Devices remain the property of the customer until sold
  • Cyan Tech acts as an intermediary facilitator
  • Final sale price may vary depending on market demand and condition

Fees & Payments:

  • Commission or service fees will be agreed in advance
  • Payment is issued after the device is sold and funds are cleared

Unsold Devices:

If a device does not sell within the agreed timeframe, Cyan Tech may:

  • Return the device to the customer
  • Adjust pricing strategy with consent
  • Extend the listing period by mutual agreement

Condition Responsibility:

Cyan Tech is not responsible for undisclosed faults, wear, or degradation present prior to consignment.

19. Ownership and Risk (Trade-In & Consignment)

For trade-in and consignment devices:

  • Ownership transfers only upon agreed trade-in acceptance or completed sale (depending on arrangement type)
  • Cyan Tech is responsible only for reasonable care during handling and storage

Cyan Tech is not liable for normal handling wear, testing impacts, or market value changes during the listing or assessment period

20. Website Authority

The website version of these Terms & Conditions is the official and most up-to-date version. Printed or verbal summaries are for convenience only.

21. Shipping & Delivery

21.1 Dispatch Times

Cyan Tech aims to dispatch in-stock orders within 1–3 business days after payment has been received and order verification is complete.

Pre-order, special-order, or supplier-sourced products may have longer lead times. Some products may be sourced from international suppliers and may require additional time due to supplier processing, international shipping, customs clearance, or stock availability. Estimated timeframes will be provided where available.

Shipping times are estimates only and may vary due to:

  • Courier delays
  • Weather events
  • Public holidays
  • Remote area delivery times
  • Circumstances outside Cyan Tech's control

Attempts to contact the customer about any shipping variations will be made.

21.2 Delivery Responsibility

Once an order has been dispatched and tracking information has been provided, delivery responsibility transfers to the courier provider.

Cyan Tech is not responsible for delays caused by courier services, incorrect delivery addresses, or failure to collect parcels.

21.3 Incorrect Addresses

Customers are responsible for providing accurate delivery information.

If an order is returned due to an incorrect address or failure to collect, additional shipping charges may apply before the order is resent.

21.4 Lost or Damaged Parcels

All parcels are shipped using tracked delivery services where available.

If a parcel arrives damaged, customers should:

  • Take photographs of the packaging and item
  • Contact Cyan Tech as soon as possible
  • Provide any requested information required for courier claims

Cyan Tech will assist customers in resolving shipping issues but is not responsible for damage caused during courier transit where appropriate insurance or claims processes apply.

21.5 Supplier & International Orders

Some products sold by Cyan Tech may be sourced from third-party suppliers, including international suppliers.

Estimated delivery times are provided as a guide only and may vary due to:

  • Supplier processing times
  • Stock availability
  • International shipping delays
  • Customs processing
  • Courier delays
  • Public holidays or other external factors

Cyan Tech will make reasonable efforts to keep customers informed of significant delays.

Where a product is delayed due to supplier or shipping circumstances outside of Cyan Tech's control, this does not constitute a failure to supply, provided Cyan Tech continues to act reasonably and in accordance with Australian Consumer Law.

21.6 Product Availability & Substitutions

Due to supplier stock changes, product availability and specifications may change without notice.

Where possible, Cyan Tech will notify customers of any significant changes before dispatch.

If an ordered product becomes unavailable, Cyan Tech may offer:

  • An equivalent replacement product
  • A revised delivery timeframe
  • A refund where appropriate

22. Refurbished Device Condition

Refurbished devices sold by Cyan Tech are inspected, tested, and graded based on their cosmetic condition and functionality.

Device grades describe the cosmetic condition of the device only and do not represent a reduction in warranty coverage. All refurbished devices are covered under the same warranty terms unless otherwise stated.

Devices may show:

  • Minor scratches, marks, or signs of previous use
  • Replaced components where disclosed
  • Variation in battery capacity depending on device model, age, and condition

Refurbished devices are graded from A, B, C, and D, with condition varying between grades:

  • Grade A: Excellent condition with minimal signs of use
  • Grade B: Good condition with light cosmetic wear from normal use
  • Grade C: Fair condition with more noticeable cosmetic wear, but fully functional
  • Grade D: Heavily used condition, may have significant cosmetic damage or require additional disclosure regarding condition, such as damage

Some devices may receive a "+" grade modifier where additional refurbishment or upgrades have been completed. A "+" grade does not indicate a higher cosmetic grade, but highlights additional work or improvements made to the device.

Examples:

  • A+ Grade: Excellent cosmetic condition with additional refurbishment, such as a new battery or premium replacement component
  • B+ Grade: Good cosmetic condition with upgraded or replaced components following refurbishment
  • C+ Grade: Functional device with noticeable cosmetic wear that has received additional refurbishment work

Unless otherwise stated, all refurbished devices are tested to ensure advertised functions are operating correctly at the time of sale.

23. Battery Health & Consumable Components

Batteries are considered consumable components and naturally degrade over time.

Battery performance may vary depending on:

  • Device model
  • Usage patterns
  • Charging habits
  • Age of the battery

Battery capacity or health percentage may not represent the remaining usable lifespan of a device.

Battery replacement is not covered under warranty unless the battery itself develops a fault covered under the warranty period.

24. Accessories

Accessories supplied or sold by Cyan Tech may have different warranty periods depending on the manufacturer and product type.

Consumable items including:

  • Cables
  • Screen protectors
  • Cases
  • Adhesives

are not covered for damage caused by misuse, wear, or accidental damage.

25. Payment Disputes

Customers agree to contact Cyan Tech directly to resolve issues before initiating a payment dispute or chargeback.

Unauthorised chargebacks may result in suspension of future purchases or services while the matter is investigated.

Cyan Tech will cooperate with payment providers and provide relevant evidence where required.

26. Events Outside Our Control

Cyan Tech is not responsible for delays or inability to provide services caused by events outside reasonable control, including:

  • Supplier delays
  • Courier interruptions
  • Natural disasters
  • Power outages
  • Internet or system failures
  • Government restrictions
  • Manufacturer delays

27. Device Rental Terms

Devices rented from Cyan Tech remain the property of Cyan Tech at all times.

Rental customers receive temporary use of the device only and do not obtain ownership rights.

Customers are responsible for the device and all supplied accessories from the time of collection or delivery until the device has been returned and inspected by Cyan Tech.

Customers agree to:

  • Use the device responsibly
  • Keep the device secure
  • Prevent damage, loss, or theft
  • Not modify, repair, unlock, root, jailbreak, or alter the device
  • Return the device and all included accessories by the agreed return date

Cyan Tech may require:

  • Customer identification
  • Security deposits
  • Payment authorisation
  • Signed rental agreements

Additional charges may apply for:

  • Late returns
  • Missing accessories
  • Damage beyond normal wear
  • Loss or theft
  • Replacement costs

Customers are responsible for removing personal accounts and data before returning rental equipment.

Cyan Tech may erase all data from returned rental devices as part of the return process.

28. Third-Party Services

Cyan Tech may use third-party providers including:

  • Manufacturers
  • Suppliers
  • Couriers
  • Payment providers
  • Software platforms
  • Hosting providers

Third-party services may operate under their own terms and conditions.

Cyan Tech is not responsible for delays, outages, failures, or restrictions caused by third-party services outside Cyan Tech's reasonable control.

29. Product Information Accuracy

Cyan Tech makes reasonable efforts to ensure website listings, specifications, images, pricing, and availability information are accurate.

However, information may change due to:

  • Manufacturer updates
  • Supplier changes
  • Stock availability
  • Specification revisions

Product images may be for illustration purposes only unless otherwise stated.

Where significant changes occur before dispatch, Cyan Tech may contact customers regarding available options.